Terms & Conditions
RETURNS POLICY
All claims for damage must be made within twenty four hours of signed for delivery.
All returns must be pre-authorised with a returns authorisation number RA. Returned products without an (RA) number will be subject to delay and possible return to sender.
All returns are subject to a physical inspection. We must have received and inspected the products before an exchange or credit can be issued. Defective items are backed 100% and can be returned for exchange only.
All goods sold by Mail Order are covered by the Consumer Protection (Distance Selling), which allows for a seven day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter , fax or e-mail at any time up to and including the seventh working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. Carriages charges are non-refundable. We will acknowledge receipt of your written cancellation by issuing a 'Returns Authorisation Number' which should be quoted and accompanied by a proof of purchase or invoice when retuning the goods. You must ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. R.
As an added benefit to Brookhouse Volvo Parts customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 7 day cooling off period up to and including 15 days after you receive your purchase, subject to the following criteria. Please note that any offset, credit or refund will be at the sole discretion of Brookhouse Volvo Parts Ltd.
A 'Returns Authorisation' must be applied for within the 7 to 15 days of invoice date, where the goods have been correctly supplied. Please note that any refund will be subject to a handling charge of 5% to cover administration and re-stocking costs. Carriage costs are non-refundable.
All goods returned for credit or exchange must be accompanied by a copy of our invoice. Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain proof of shipment. No responsibility can be accepted by Brookhouse Volvo Parts Ltd for goods received by us damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered by Brookhouse Volvo Parts Ltd on customer's behalf.
No returns will be considered after 15 days unless covered by terms and conditions of our Warranty.
Returns of Exchange 'Old Units'
All 'Old Units' must be returned within 90 days of receipt. All 'Old Unit' returns must be returned with a completed returns form supplied with the original invoice. Old Units must not be dissembled for inspection purposes, the unit must be the same as the part supplied and must be returned in the packaging used for the supply of the original part, AND MUST BE SAFELY FIXED/FASTENED IN THAT PACKAGING. Failure to comply may result in a charge being levied for any resulting or consequential cost incurred. Please note that old cores must be complete and serviceable and drained of fluids where applicable. Returned core parts should note be cleaned by abrasive methods such as sandblasting or glass beading. If such cleaning methods have been used and damage has occurred the return core will be rejected and no credit will be issued.
Please note that returns are processed as quickly as possible. During busy periods especially in the Spring and Summer returns may take up to 14 days to process. Your statutory rights remain unaffected.
Warranty & Legal Info:
Parts Warranty.
All new & reconditioned parts are covered by a 12 month manufacturer's warranty unless specifically stated. You should notify us immediately if a potential warranty situation arises. We will then advice a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged. Defective items are backed 100% and can be returned for exchange only. The warranty period commences from our invoice date not from the date of installation or first use. This warranty covers defects to the part when fitted & used correctly for normal everyday vehicle use. It will not apply to parts used for any extraordinary or unusual uses such as competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc, in any way from their original design or intended use.
Although we are, by law liable for death or personal injury caused by our proven negligence and by The Sale of Goods Act 1979, our warranty only covers the parts in question and not to any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating , incorrect installation or failure of a related component.
Any part replaced or repaired under warranty, will only benefit from the balance or the cover remaining from the original purchase date. Warranties are not transferable. Acceptance of goods is deemed as acceptance of these terms. The warranties are in addition to, and do not affect your statutory consumer rights.
Legal Info.
Errors & Omissions Excepted. We try to keep this website as accurate as possible. Please tell us if you think something is wrong. All parts offered are subject to availability. All part numbers, illustrations and photographs used in this website are intended for reference and identification purposes only, and are not necessarily an exact representation of the goods supplied. Photograph's of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions- due to circumstances beyond our control- when specifications are changed , or when goods become temporarily unavailable.
Certain part numbers have been superceded to an alternative number when a later version or updated specification is offered.
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